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Our success is measured
     by your success . . .

Support you can count on

We view our relationship with you as a partnership.

That is why your Iris Membership comes with a suite of support services to help make it a success . . .

Marketing support from Iris Visioncare


  • Inclusive on-demand marketing advice

  • In-house design service for digital media and print

  • Fully-managed email and social media campaigns


  • In-practice induction training for your practice team

  • On-demand follow-up training for new team members

  • Top-up training on new portal features

Admin support from Iris Visioncare


  • ​Monthly Direct Debit payment collection

  • Payment reconciliation

  • Detailed monthly statements

  • Iris portal maintenance and security

  • Data backups and portal updates

Retail support

  • Initial contact lens pricing analysis

  • Your contact lens products and pricing built in 

  • Regular contact lens price reviews

  • General advice on fees, lenses and frame pricing

  • Regular reviews of your membership benefits and fees

Retail support from Iris Visioncare
Customer service from Iris Visioncare

Customer service

  • On-demand support for your team

  • Email support for your members

  • One-to-one user support

  • Technical support

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